OMP Dashboard Help Centre

• Dashboard SetupCustomize your organization’s dashboard.
• Focus Areas & TagsLearn how to create Focus Areas and Tags.
• Staff RolesGive your staff access to the Dashboard.
• SportsCreate Sports to assign to Teams and Content.
• Adding NotesDitch pen and paper and learn how to add notes.
• NotificationsCommunicate with your athletes using the App.
• Dashboard NotificationsGet notified when athletes engage with your content.
• ACE AI for AthletesTurn ACE AI on or off for your athletes.

• Adding UsersLearn about Users and how to add them.
• Organization CodesUsing Organization Codes to onboard athletes.
• Inviting UsersOnboard your athletes using invites.
• Using CalendarsLearn how to use calendars to schedule content.

• Creating TeamsSegment your athletes into the team they belong to.
• Creating GroupsSegmenting your athletes by position or role.

• Content CreatorsThe faces and voices behind content items.
• CollectionsFurther organize your content for quicker access.
• Content TypesUnderstand what Shorts, Courses and Exercises are.
• Creating ShortsCreate a short audio or video content item.
• Creating CoursesCreate a multi-session content item.
• Creating ExercisesCreate an interactive worksheet style exercise.
• Exercise ResponsesAnalyze and download exercise responses.
• Viewing Content PlaysSee who is listening to shorts and courses.

• PlaylistsCreate playlists full of shorts, courses & exercises.
• Creating SurveysGet greater insights into your athletes’ mindset.
• Editing Survey RecipientsChange who can receive and complete surveys.
• Viewing Survey ResponsesAnalyze and download survey responses.
• Creating ResourcesLearn how to store files on the dashboard.

• Understanding AnalyticsHere’s what all that dashboard data means.
• Recording ContentFollow these tips when creating your own content.
• Custom Home ScreensLearn how to create a custom Home Screen.

• Report a BugApp or Dashboard not behaving like you think it should? Report a bug and we will investigate.
• Feature RequestHave something you’d like to see on the OMP platform? Let us know.

For organizations (Dashboard)

• Who do I contact if I need help?

  You can reach out directly to your account manager, or to our Support Team here.

• An athlete keeps on hitting the paywall of the app, how do we fix this?

  This user might have skipped the invitation process or signed up with an email unassociated with your organization’s Dashboard.

  Either direct them to the correct email and have them complete the signup process, or reach out to support for further assistance.

  You may need to create them a new account with the preferred email.

• How can an athlete gain access to their account?

  Follow the steps on the Adding Users page here in the Help Centre!

• How do I log in to the OMP App?

  Your login credentials are the same for both the App and the Dashboard.

• Can I have multiple accounts?

  OMP only allows each person to have one account.

  It’s especially important to keep all data in one place so the platform can effectively recommend the best programs possible to improve your overall performance.

• If I upload content who can see it?

  Long story short – only App and Dashboard Users within your organization can see your content.

  Using App and Dashboard Access Permissions, you can restrict who can see content you create on both the Dashboard and App.

  Nothing you create can be seen publicly.

• Why is content I've uploaded not showing in the app?

  Make sure to double check if users have access to the content you uploaded.

  There are five different places across the Dashboard to restrict access to users (Content Creators, Content, Surveys, Playlists, and Sports).

For athletes (App)

• What is Optimize Mind Performance?

  Optimize Mind Performance (OMP) is a mental skills training platform created for sporting organizations as well as individuals looking to enhance their performance in their respective sport. Individuals now have access to the most renowned mental performance coaches from around the world while organizations now have a platform to integrate into their offerings that will assist in scaling mental skills training across their organization and allow their staff to work more efficiently.

• What can OMP do for me?

  OMP will help you gain a competitive edge by enhancing your athletic performance through mental skills training.

• What types of content are there?

  Courses, Shorts and Exercises.

  Courses are long form and more technical looks at specific subjects that are broken into multiple sessions with each session running for up to 10 minutes. Shorts are brief pieces that delve deeper into concepts mentioned in courses. Exercises give athletes an actionable idea that can be put into practice before, during and after competition.

• What topics are covered in OMP sessions?

  We have identified confidence, resilience, concentration and motivation as the core topics to help you improve your mental performance. These topics also include visualization and mental practice techniques and breathing techniques.

• How can I get OMP for my team or organization?

  OMP has a fully customizable and intuitive dashboard that empowers organizations to create tailored mental skills programs for their athletes and teams. Allows organizations to push content created by their internal providers, as well as from trusted OMP coaches, directly to athletes.

• Am I able to interact with your coaches?

  While you are unable to contact our coaches directly through the App, you can reach out to them via social media or website. Please note that what they post or any advice they give is not that of OMP.

• How can I listen to content?

  Content is available exclusively through the OMP app which is available on the App Store and Google Play.

• When does my yearly or monthly subscription start?

  Your yearly or monthly subscription starts after any free trial ends and will automatically renew unless you cancel your subscription.

• How does the free trial work?

  Whether you get a free trial, and for how many days, depends on the organization or academy code you sign up with (anywhere from 0 to 21 days). Subscriptions and trials are handled through Stripe, not Apple or Google Play.

  When the trial ends you will be charged the full yearly or monthly subscription price you chose. To avoid a charge, cancel in the app before the trial ends.

  If you cancel the free trial before it ends, the app will revert back to the locked version when the trial ends. If you do not cancel, you will be billed the full annual or monthly subscription price and you will continue to have access to the full OMP content library for the duration of your subscription.

  How can I reset my password?

  To reset your password click on the forgot password option on the onboarding screens. We will email you a code. Enter it in the app to choose a new password, then log back in with it.

  You can also change your password at anytime by going into the ‘My Account’ section of the app and clicking the password tab. Once you have clicked on it you can then create a new password.

• How can I cancel my subscription?

  To cancel your OMP subscription:

  1. Open the menu in the app.
  2. Tap ‘My Subscription’ and follow the instructions.
• Do you have a refund policy?

  Please refer to our terms and conditions for our refund policy.

• My app isn’t working? Troubleshooting steps.

  1. Double-check your internet connection. We recommend a strong WiFi or cellular connection.
  2. Delete and re-install the app (not your OMP account) while making sure your device is on a solid wifi connection.
  3. If you have an OMP account, make sure you are signed in with the correct email address associated with your account.
  4. Restart your device.
  5. Disable any active VPNs. Unfortunately, sometimes VPNs do not have reliable network connectivity.

  If you are still having trouble after trying these steps or you have any other questions you can reach out to our support team via help@optimizemindperformance.com and we will be more than happy to help you.

• Jack Preddey

  Founder & CEO

  Email

• Ryan Miller

  Operations Lead

  Email

• Vedika Jogani

  Customer Success Manager

  Email

• Brandon Davies

  Head of Product

  Email